Total transparency. Absolute sincerity. All cards on the table.
The purpose of LaserBoost is to offer a service to manufacture personalized metallic goods online easily, with quality and at a fair and real price. No heavy commercials. No unnecessary waiting. No unexpected extra costs. We know what you want, we know how you want it and we love seeing you around here.
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS, RESPONSIBILITIES, OBLIGATIONS, LIMITATIONS AND EXCLUSIONS THAT WILL APPLY TO YOU AS A USER AND CUSTOMER.
1. ORDERS, ONLINE PLATFORM AND PAYMENTS.
1.1. ACCEPTANCE OF THE TERMS
By placing an order in LB you confirm that you have read and understood all the points set out in this document and accept their application.
1.2. CHANGES IN DESCRIPTIONS AND PRICES
All information reflected in LB is subject to change. LB is not responsible for typographical errors or images as well as their misinterpretation. LB reserves the right to refuse orders resulting from such errors.
1.3. ONLINE BUDGET
LB generates automatic prices through the documents and options that you add and select in the configurator. The prices offered by the configurator are subject to changes either due to external causes and / or internal to LB. LB reserves the right to change the amount of an order if it is affected by a programmed rate change, change in the price of the raw material, variation of transport or customs fees, market fluctuations, changes at your request via email or to an error on your part in the budget interface itself.
You understand that by accepting the conditions and making the payment, you are accepting the budget made and displayed on the web.
If LB detects an error in the price, the new amount will be notified via mail and a payment method will be provided. You will have 3 working days to accept this new price and make the payment. Otherwise the order will be rejected.
1.4. DATA AND CHECKLIST
You agree to review and ensure that all files, options and data inserted in LB are correct. LB is not responsible for errors or misinterpretations of the order arising from errors in the insertion of files, options and data by you.
1.5. REALIZATION OF THE ORDER
After the confirmation of an order in LB, a production order will automatically be generated in our facilities and the performance of a consequent work.
LB accepts payments with VISA®, MASTERCARD®, AMERCAN EXPRESS®, DISCOVER NETWORK®, DINERS CLUB® and JCB®, by Bank Transfer (SEPA) and PayPal®.
Bank Transfer – SEPA Payment is a regular bank transfer from your bank account to ours through Stripe Security Transfer. This means that it can take up to 3 business days for your bank to release the payment and up to another 3 business days to receive the payment in our account. This payment method does not guarantee the selected delivery time.
If you detect an error in the payment process or the charge to your account, contact us through our contact section.
1.7. AUTOMATIC CONFIRMATION OF ORDER ISSUANCE
All orders generate a confirmation email to the address that you have indicated as a contact. If you do not receive the confirmation email within 24 hours of the completion of your order, make sure that the LB mail address is not blocked by any anti-spam filter or that the confirmation email has not ended in a directory of unwanted emails or deleted emails, such as trash. If after 24 hours you have not received or found the confirmation email, please get in touch with us through our contact section of LB. DO NOT MAKE THE ORDER AGAIN, it could generate duplication of orders and duplication of payments. Make the order again only if LB confirms this via email. If you accidentally duplicate an order, notify LB of that event IMMEDIATELY. Otherwise, both orders will be processed.
1.8. CONFIRMATION OF ACCEPTANCE / REJECTION OF ORDERS
LB reserves the right to accept / reject orders. You will be notified via email, during the following 24 hours after receiving the email of automatic confirmation of the issuance of the order, of the preference taken, being able to develop the following two scenarios.
1.8.1. ACCEPTANCE OF THE ORDER:
The order will begin to take shape in our facilities after said mail and will be notified of it.
1.8.2. REFUSAL OF THE ORDER:
Notification will be made via email of the cause of said rejection, will be informed of the measures to be taken to adapt the order for acceptance.
You have multiple shipping options depending on the urgency of the order. LB is not responsible for delays in deliveries due to agents external to its control, including, but not limited to: Customs stops, security controls, etc.
2. CANCELLATION AND MODIFICATION OF AN ORDER
2.1. RETURNS AND MONEY RETURN
The service offered by LB is personalized and made to order. All services are made to measure. The return of the goods is not an option; however, if your order presents inconsistencies, LB will consider several eventualities that may result in a refund of the amount of the affected order. Contact us if there is any inconsistency in your order, through our contact section.
2.2. REJECTION OR MODIFICATION OF ORDERS BY LB
LB reserves the right to cancel orders in which, for economic, technical or other reasons, are impossible to perform.
2.2.1. REJECTION OF THE ORDER BY LB.
LB reserves the right to cancel orders, in which case, we will proceed to the full refund of the paid amount.
2.2.2. PROPOSAL FOR MODIFICATION OF THE ORDER BY LB.
LB reserves the right to propose changes to orders. The affected items will be notified via e-mail and the proposal for each of them, as well as the reason for the proposal. After acceptance by you, you will readjust the amount for each case.
2.3. REJECTION OR MODIFICATION OF ORDERS FOR YOU
The service offered by LB is personalized and made to order. All services are made to measure. The rejection or modification by you of an order will proceed to the total or partial refund of the amount of the order. This amount will reflect the total charge of the order, except for the production processes already carried out. The scope of said rejection or modification will be assessed and the amount to be returned via email will be communicated to the client user. You agree to accept those charges due to rejection or modification of the order.
2.4. PROTOTYPES TEST
We love orders with a high number of units, but we want to make sure we are doing things right before starting to produce large batches. LB reserves the right to pause an order where the technical difficulty or the number of units is greater than usual. LB may propose via mail to the client user to carry out a manufacturing test prior to the original order. The amount of this test phase will be different depending on each case.
3. MATERIAL AND SPECIFICATIONS
3.1. ABSENCE OF SPECIFICATIONS
LB warn about various specifications on the industrial process carried out, such as Kerf, cutting tolerance, etc. The customer is knowledgeable and accepts the absence of usual specifications in laser cutting, including, but not limited: Existence of minimal cutting burrs on unfinished parts, non-homogeneous visual aspects on unfinished parts or surface marks from the supply itself on unfinished parts among others.
3.2. PROPERTIES OF MATERIAL
LB delivers safe parts, according to user specifications and with a superior finish. The customer is knowledgeable and accepts the following limitations and management during the performance of our work:
3.3.1 – POLISHED – Understanding polished as the finish selected for the surface of the parts including vibrated, brushed and shiny; LB applies the polish on one or both sides of the part, according to customer specifications. LB considers a valid finish to parts that have at least 80% of the total surface of the faces specified by the customer with the desired applied finish. The customer is aware that polishing can generate a decrease in the thickness of the parts, having an affection depending on the material such as the following
– Carbon Steel: Resistant to Polishing, low probability of loss of thickness.
– Galvanized Steel: No polishing is carried out on this material.
– Stainless Steel: Very Resistant to Polishing, low probability of loss of thickness
– Aluminum, Brass and Copper: Very weak, high possibility of thickness loss, up to 15% of the total thickness value.
3.3.2 – SANDBLASTING – The sandblasted finish will be present on both sides of the part. LB uses ultra-fine-grained white glass sand beads, generating clean and micro-rough surfaces on the parts. Sandblasting is not an aesthetic finish and does not protect against rust or material deterioration.
3.3.3 – FACES WITHOUT ASSIGNED FINISH – Understanding as faces without assigned finish those faces where an specific finish has not been chosen for them: LB will leave the faces without assigned finish the random appearance and finish of those available, complying with the standards of quality of service.
3.3.4 – BURRING – Understanding burring as the portion of excess material that appears irregularly at the edges of an object when it is cut; The parts with a Natural finish (2B, without finishing, or the particular designation for said material without treatment or polishing) and the pieces that contain back faces without assigned finish, may contain the usual burr of the laser cutting process for said material. For all other finishes the parts will be free of burrs. The customer can request the removal of burrs via email or comment in the order, this process will have an additional cost to the original order.
3.3.5 – LASER ENTRY / EXIT – Understanding laser entry / exit as the start and end point of the cut of all lines; The customer is knowledgeable and accepts the existence of a small geometric irregularity in each of the laser entry and exit. These will never be larger than 0.45mm x 0.45mm.
3.3.6 – FLATNESS – Understanding flatness as the geometric state such that if the part is placed on top of a perfect and calibrated plane, its entire surface would rest in total contact with said plane; LB has the appropriate and controlled processes so that no alteration in the flatness of the parts will occur during all the processes. Even so, the user is knowledgeable, responsible and accepts that the flatness can be altered or even generate internal tensions in the part due to physical causes such as:
– The rigidity of the material itself: In very large parts with / or very small thicknesses, the measurement and observation of flatness is difficult, due to its own stability.
– High cutting density: In parts with a high cutting density in specific areas, the increase of heat during cutting can cause geometric during the process.
– Delicate geometries: Bridges, parts with “frame” style or parts with areas where the width of the geometry approaches the nominal value of the thickness can be the cause of alterations in the final flatness of the part.
– Finishes: Premium brushed or shiny (made by hand on one or both sides) and sandblasted finish, can influence flatness due to the high temperature and pressure they experience during the process.
4.1. BASIC SAFETY CONSIDERATIONS
You are aware that LB has no control over the design, use and misuse of the goods generated by the LB service.
You have the responsibility to create a functional and safe design, insert it, if that is your purpose, into appropriate devices and safe equipment to safeguard the end user or other persons and properties against damages arising from their use, operation or particular configuration, and to properly comply with all federal, state, and local laws, rules, regulations, and safety regulations, and all industry safety standards.
Additionally, it is your responsibility to review the manufacturing carried out by LB to validate the correct performance of its purpose, validating the factors: Including but not limited to: Manufacturing defects, material defects, mechanical resistance in general and all other factors that may affect your final purpose LB will not be responsible in any way for the consequences or results obtained through the use of the LB website or its products.
LB will not be liable for any loss or damage suffered by you or by any other party as a result of the design, manufacture, use, misuse, installation or application of the custom parts. In addition, LB shall be exempt from liability and liability charges for any claim arising out of, related to or related to the use, installation or application of the custom parts.
4.2. HEALTH / MOBILITY APPLICATIONS / OTHER CRITICAL SECURITY SECTORS
The goods arising from the LB service are not intended for sale as parts, components or assemblies for the construction, maintenance, operation or use of nuclear facilities or weapon systems, nor for use in flight, navigation, communication or support equipment, parts of aircraft, used in a medical system, life support equipment or any application where the failure or malfunction of said piece manufactured by LB could cause personal injury, by itself or its use in other applications or assemblies. You agree that, if you use the goods of the LB service for such purposes, you do so at your own discretion and at your own risk and responsibility, and that LB is not responsible for any claim or damage arising from such use. In addition, LB shall be exempt from liability and liability charges for any claim arising out of, related to or related to the use, installation or application of the custom parts.
4.3. HELP AND ADVICE
LB can offer help and advice to your questions, as well solving errors in the data, files and options sent to the LB configurator. You assume full responsibility for the application, or not, of the correction proposed by LB, and accept as your own and under your responsibility the design of the new resulting piece.
5. INTELLECTUAL PROPERTY
5.1. INFRINGEMENTS OF INTELLECTUAL PROPERTY
You warrant and declare that the manufacturing designs and other information related to the order, are original and of your property, designed and created by you or with the consent of the original author, that alone or incorporated into any system, product, device, device or mechanism, do not infringe or violate any right (including, among others, patent rights, copyrights or trade secrets) of any third party. In addition, it guarantees and declares that the designs do not infringe or violate any law, code or local, state, federal or international regulation. In addition, LB shall be exempt from liability and liability charges for any claim arising out of, related to or related to the use, installation or application of the custom parts.
5.2. PERSONAL INFORMATION AND DESIGNS
6.3. EFFECTIVE DATE.
LaserBoost™, rev. 10/01/2017.
LaserBoost.com™. All Rights Reserved.